What is an AI agent for Social Media direct messages?

ReplaySense AI is an intelligent assistant that automates customer responses on your social media like Instagram or Facebook using semantic analysis to understand context and respond in your voice.

How does semantic analysis work?

Our AI analyzes your communication patterns, posts, and past conversations to understand your tone and automatically respond like you would, without manual setup.

What platforms does ReplaySense AI support?

Currently supports Instagram Business and Facebook Pages. WhatsApp Business, Telegram, and Shopify coming soon.

How long does setup take?

Setup takes just 5 minutes. No coding knowledge required. The AI learns from your Instagram account automatically.

Can the AI learn my communication style?

Yes. ReplaySense AI uses semantic analysis to study your posts, captions, and past conversations to understand your unique tone and voice.

Privacy Policy

Last Updated: January 25, 2026

1. CONTROLLER & CONTACT INFORMATION

Data Controller:

Name: David Tsoifn
Business Registration Number (IČO): 57265224
Tax Identification Number (DIČ): 3122353432
VAT Number: SK3122353432
Address: Vlčie hrdlo 1887/81, 821 07 Bratislava - Ružinov, Slovakia
Email: support@replaysenseai.com

For privacy-related questions or to exercise your rights, contact us at the email address above.

2. WHAT INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Registration:

Email address
Account name and profile information

Social Media Connection:

Connected account credentials (API tokens/access)
Username and basic account information
Business page ID and metadata

Service Usage:

Conversation extracts and message history (for AI training and response generation)
Your communication patterns, tone, and style analysis
Content from your posts, captions, and account highlights

Payment Information:

Billing information (processed through Stripe - we don't store credit card data)
Subscription plan and usage history

2.2 Information Collected Automatically

Service Analytics:

Usage data (features used, frequency of interactions)
Device type, browser type, IP address
Timestamps of activity

Third-Party Analytics:

PostHog: User behavior analytics and feature usage tracking
Google Analytics: Website traffic and user interaction data

3. HOW WE USE YOUR INFORMATION

We use collected data for the following purposes:

Service Delivery: Connecting to your Instagram/Facebook account, analyzing conversations, generating AI responses
AI Model Training: Learning your communication style to provide personalized responses
Account Management: Authentication, billing, customer support
Service Improvement: Analytics to improve features and performance
Legal Compliance: Fulfilling legal obligations, fraud prevention
Marketing (if you opted in): Sending updates about new features

4. DATA RETENTION

Social Media Credentials & Conversation Data:

Stored while your Social Media account remains connected to ReplaySense AI
Automatically deleted within 24 hours of account disconnection
No backups retained after deletion

User Account Data:

Email and account settings: retained until account deletion
Analytics data: retained for 90 days, then anonymized
Payment records: retained for accounting/tax purposes (7 years for compliance)

Right to Delete:

You can request deletion of your data at any time by emailing us.

5. WHO WE SHARE DATA WITH

Your data is shared with the following third parties to deliver our Service:

Stripe - Payment processing (billing address, email, payment amount)
PostHog - Analytics (user behavior, feature interactions, IP address)
OpenAI - AI processing (conversation extracts, anonymized message history)
Meta - API access (credentials, account information)

We do not sell, trade, or share your personal data with third parties for marketing purposes.

6. INTERNATIONAL DATA TRANSFERS

ReplaySense AI operates in Slovakia (EU). If you access our Service from outside the EU, your data may be transferred to and processed in the EU.

For EU residents: Your data is processed in compliance with GDPR. We implement appropriate safeguards for any transfers.

7. DATA SECURITY

We implement the following security measures:

Encrypted transmission (HTTPS/TLS)
Secure API authentication
Limited employee access (solo founder)
Regular security updates
Immediate deletion upon account disconnection

Important: No method of transmission over the Internet is 100% secure. While we use industry-standard protections, we cannot guarantee absolute security.

8. COOKIES & TRACKING

We use cookies for:

Session management (keeping you logged in)
Analytics (PostHog, Google Analytics)
Security (preventing fraud)

Cookie Consent:

By using our Service, you consent to our cookie usage. See our Cookie Policy for details.

You can disable cookies in your browser settings, but some features may not work properly.

9. CHILDREN'S PRIVACY

ReplaySense AI is not intended for children under 18. We do not knowingly collect data from children. If we discover we've collected data from someone under 18, we will delete it immediately.

10. THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date or sending an email notification.

Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. CONTACT US

For questions about this Privacy Policy or to exercise your rights:

Email: support@replaysenseai.com

We will respond to all requests within 30 days.

13. LEGAL BASIS (GDPR)

We process your data based on:

Contract: Necessary to provide the Service
Consent: For analytics and marketing communications
Legal Obligation: Tax, accounting, fraud prevention
Legitimate Interest: Service improvement and security